Contact

Get help

• Live chat — The Helpin chat widget in the web dashboard is the fastest way to reach the team.

• Discord — Real users, real fixes, and the team is in there too.

• Email — support@hyprcore.ai. Best for billing, account, and anything you'd rather not post publicly.

• Status & changelog — Latest release notes and known issues.

Response times

• Live chat: Real-time during business hours (US Pacific); offline messages within one business day.

• Discord: Usually within an hour during business hours. The community often answers faster.

• Email: Within one business day for Free and Pro users. Within four hours for Team plan priority support.

Filing a good bug report

Whichever channel you use, this is the information that gets you a fast fix:

1. What you did. The exact sequence of clicks or keystrokes.

2. What you expected. "Text should paste into Slack."

3. What happened instead. "Hyprcore crashed" / "Nothing pasted" / "It pasted into the wrong app."

4. Hyprcore version. Settings → About.

5. macOS version. From Apple menu → About This Mac.

6. Mac model and chip. "MacBook Pro 14", M3 Pro, 36 GB."

7. Logs, if you can. Settings → Advanced → Open log directory. Zip the most recent log file and attach.

Crash logs are especially useful—Console.app → Crash Reports → most recent hyprcore entry.

Feature requests

Vote on the public roadmap at hyprcore.ai/roadmap or share ideas on Discord. New requests come into the same queue.

Press, partnerships, and enterprise

• Press: press@hyprcore.ai

• Partnerships and integrations: partners@hyprcore.ai

• Enterprise / custom team sizes / SOC 2 questions: sales@hyprcore.ai

Or just use the contact form.

Security

If you find a security vulnerability, please email security@hyprcore.ai privately rather than posting publicly on Discord or live chat. We acknowledge within 48 hours and work with you on a coordinated disclosure.